Billing Terms and Conditions
Last updated: 3 November 2026
This page explains how paying for your FuzzlePets order works. We want checkout to be simple, safe and clear from start to finish.
1. Ways to Pay
We offer several payment options so you can check out the way that suits you best. Depending on what’s available at checkout, you can pay with:
- Credit & Debit Cards: Visa, Mastercard, American Express, Maestro, Discover, Diners Club and UnionPay
- Digital Wallets: Apple Pay, Google Pay, Shop Pay and PayPal
- Buy Now, Pay Later: Klarna, where available
- Bank Transfer: for approved bulk orders only. Please contact our customer service team for details.
All payments are processed in euros (€).
2. When You’re Charged
Payment is taken as soon as you place your order. Your order is confirmed once your payment has been successfully approved and processed.
If your payment is declined or doesn’t go through, we won’t be able to confirm your order. You can try again with the same payment method or choose a different one.
3. Prices & Currency
All prices on the FuzzlePets website are shown in euros (€). If you pay with a card in another currency, your bank or card provider will convert the amount at their own exchange rate and may charge a fee.
Our prices may change from time to time, but you’ll always pay the price shown and confirmed at checkout when you place your order.
Any additional charges will be shown at checkout before you complete your purchase.
4. Keeping Your Payment Safe
Your security matters to us.
Our website uses secure encryption and trusted payment providers to protect every transaction. FuzzlePets never stores or sees your full card details. All payment information is handled securely by the payment provider.
5. Refunds & Chargebacks
Eligible refunds are handled under our Refund Policy.
If you spot a payment you don’t recognise, or think something is wrong with your order, please contact us at info@fuzzlepets.com before opening a chargeback with your bank, if you can. Our team will look into it and help resolve any genuine issue as quickly as possible.
We may investigate and dispute chargebacks where appropriate, for example when our records show that an order was properly placed, processed or delivered.
6. Fraud Prevention
To protect our customers and our store, FuzzlePets may review, hold, decline or cancel any order that looks suspicious or shows signs of unauthorised activity.
Occasionally, especially for higher-value or flagged orders, we may ask for extra information or verification before processing your order.
These checks are there to protect both you and FuzzlePets from fraud and unauthorised payments.
7. Updates to This Policy
We may update this Billing & Payments page from time to time.
When we do, we’ll change the “Last updated” date at the top of this page. It’s a good idea to check back now and then.
By continuing to use our website or place orders after an update, you accept the revised terms.
Questions?
If you have any questions about payments or billing, contact us at info@fuzzlepets.com. We’re always happy to help!
Contact Us
Store Address:
38 Tara Court Square, Navan, C15Y9D9, Ireland
Store Email: info@fuzzlepets.com
Store Phone: +353894411573
Customer Service Hours: Monday to Friday 9:00 AM - 5:00 PM (GMT)
We aim to respond to all email enquiries within 1–2 business days.