Privacy policy

Last updated: 2 November 2026

Fuzzle Pets runs this online store and website, along with all of its content, features, tools, products and services (together, the “Services”), to give pet lovers like you a simple, enjoyable shopping experience. Our store is powered by Shopify, which helps us provide the Services to you.

This Privacy Policy explains what personal information we collect, how we use it, and when we may share it when you visit our store, make a purchase or get in touch with us. If anything in this Privacy Policy conflicts with our Terms of Service, this Privacy Policy will apply to how your personal information is collected, used and shared.

Please take a moment to read this policy. By visiting or using any of our Services, you confirm that you have read it and understand how your information is collected, used and shared as described below.

What Personal Information We Collect

“Personal information” means any information that identifies you, or that could reasonably be linked to you or another person. It does not include information that is collected anonymously or has been de-identified so that it can no longer be linked to you.

Depending on how you use our Services, where you live and what the law allows or requires, we may collect or process the following types of personal information, including conclusions drawn from it:

  • Contact details: your name, billing and shipping address, phone number and email address.
  • Payment information: credit or debit card details, financial account information, transaction details, payment method and payment confirmation.
  • Account information: your username, password, security questions, preferences and settings.
  • Shopping activity: products you view, add to your cart or wishlist, buy, return, exchange or cancel, and your order history.
  • Messages to us: anything you include when you contact us, such as a customer support request.
  • Device information: details about your device, browser and network connection, your IP address and other unique identifiers.
  • Usage information: how and when you browse and interact with our Services.

Where We Get Your Information

We may collect personal information:

  • From you directly: when you create an account, browse or shop with us, contact us or otherwise share information with us.
  • Automatically: from your device when you visit our website or use our Services, including through cookies and similar technologies.
  • From our service providers: when they provide technology or process information on our behalf.
  • From partners and other third parties.

How We Use Your Information

Depending on how you use our Services, we may use your personal information to:

  • Run and improve our store: to process payments and fulfil orders, arrange delivery, handle returns and exchanges, manage your account, send you account and order updates, remember your preferences, let you leave reviews and recommend products we think you and your pet will love. We also use it to improve and personalise our Services.
  • Send marketing and show ads: to send promotional messages by email, text or post, and to show you online ads on our store or other websites, including ads based on what you’ve bought, added to your cart or browsed.
  • Keep things safe and prevent fraud: to verify your account, provide secure payments, detect, investigate and act on fraudulent, illegal, unsafe or malicious activity, and protect our Services and the public. If you create an account, please keep your login details private. We strongly recommend never sharing your username or password with anyone.
  • Communicate with you: to answer your questions, provide customer support and maintain our relationship with you.
  • Meet legal requirements: to comply with the law, respond to valid legal requests (including from law enforcement or government bodies), take part in legal proceedings, and enforce or investigate possible breaches of our terms and policies.

When We Share Your Information

We may share your personal information with third parties for legitimate purposes in line with this Privacy Policy, including:

  • With Shopify, and with suppliers and service providers who work on our behalf, such as for IT, payment processing, analytics, customer support, cloud storage, order fulfilment and delivery.
  • With business and marketing partners who help us promote our products and show you ads. For example, we use Shopify to support personalised advertising with third-party services based on your activity across different merchants and websites. These partners use your information according to their own privacy notices. Depending on where you live, you may have the right to ask us not to share your information for targeted advertising.
  • When you ask us to, or agree to it, for example to ship your order to you, or when you use social media features or login integrations.
  • With our affiliates or within our corporate group.
  • As part of a business transaction such as a merger or bankruptcy, to meet legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce our terms and policies, and to protect our Services, our rights and the rights of our customers and others.

Our Relationship with Shopify

Our store is hosted by Shopify, which collects and processes personal information about how you access and use our Services so it can provide and improve them. Information you submit through our store will be shared with Shopify and with third parties that may be located outside the country where you live.

To help us protect, grow and improve our business, we also use certain Shopify enhanced features that combine data from your interactions with our store, with other merchants and with Shopify. In these cases, Shopify is responsible for processing your personal information, including responding to any requests you make about your rights. To learn more about how Shopify uses your personal information and what rights you may have, please visit the Shopify Consumer Privacy Policy. Depending on where you live, you can exercise certain rights through the Shopify Privacy Portal.

Third-Party Websites and Links

Our Services may include links to websites or platforms run by other companies. If you visit a site we don’t own or control, please read its privacy and security policies and terms. We aren’t responsible for the privacy, security or accuracy of those sites.

Anything you share in public or semi-public spaces, such as on social media, may be visible to other users, and we can’t control how it is used. Linking to another site does not mean we endorse it or its owners, unless we say so on our Services.

Children’s Information

Our Services are not intended for children, and we do not knowingly collect personal information from anyone under the age of majority where they live. If you are a parent or guardian and believe your child has given us their personal information, please contact us using the details below and we will delete it.

As of the date of this Privacy Policy, we have no actual knowledge of “sharing” or “selling” (as those terms are defined by law) the personal information of anyone under 16.

Keeping Your Information Secure

While we take care to protect your information, no security system is perfect, and we can’t guarantee complete security. Information sent to us may not be secure while it is in transit, so please don’t use unsecured channels to send us sensitive or confidential information.

How long we keep your personal information depends on things like whether we need it to maintain your account, provide our Services, meet legal obligations, resolve disputes or enforce our agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights below. These rights aren’t absolute, may only apply in certain situations, and in some cases we may decline a request where the law allows.

  • Access: ask for access to the personal information we hold about you.
  • Deletion: ask us to delete the personal information we hold about you.
  • Correction: ask us to correct inaccurate personal information.
  • Portability: ask for a copy of your personal information and, in certain cases, ask us to transfer it to another company.
  • Marketing preferences: you can unsubscribe from our promotional emails at any time using the link in those emails. We may still send you non-promotional emails, such as updates about your account or orders.

If you live in the UK or the European Economic Area, subject to local law, you also have the right to:

  • Object to or restrict processing: ask us to stop or limit how we use your personal information for certain purposes.
  • Withdraw consent: where we rely on your consent, you can withdraw it at any time. This won’t affect any processing we carried out before you withdrew it.

You can use these rights where shown on our Services or by contacting us using the details below. To learn more about how Shopify uses your personal information, including data Shopify processes itself, visit privacy.shopify.com.

We will never treat you unfairly for exercising your rights. We may need to verify your identity before handling your request, as the law allows or requires. You may also appoint an authorised agent to make a request for you. In that case, we’ll ask the agent for proof that you authorised them, and we may ask you to confirm your identity directly with us. We will respond within the timeframes required by law.

Complaints

If you’re unhappy with how we handle your personal information, please contact us using the details below. Depending on where you live, you may be able to appeal our decision by contacting us, or make a complaint to your local data protection authority. In Ireland, this is the Data Protection Commission. A list of data protection authorities in the EEA is available from the European Data Protection Board.

International Transfers

Your personal information may be transferred to, stored and processed in countries other than the one you live in.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will use recognised safeguards such as the European Commission’s Standard Contractual Clauses, or the UK equivalent, unless the information is going to a country officially recognised as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons. When we do, we’ll post the updated version on this page, change the “Last updated” date and give any notice required by law.

Contact Us

Store Address:

 38 Tara Court Square, Navan, C15Y9D9, Ireland

Store Email: info@fuzzlepets.com

Store Phone: +353894411573

Customer Service Hours: Monday to Friday 9:00 AM - 5:00 PM (GMT)

We aim to respond to all email enquiries within 1–2 business days.