Refund policy
Last Updated: 02/11/2026
At FuzzlePets, we want you and your pet to love every order. If something isn’t right, don’t worry: our returns process is quick and easy.
Cancelling an Order
Need to cancel? Email us at info@fuzzlepets.com within 24 hours of placing your order, and include your order number. We’ll take care of it for you.
After 24 hours, your order may already be in processing or on its way to you, so we may not be able to cancel it. If it has already shipped, you can still return it after it arrives by following the steps below.
Returns at a Glance
- Time to return: 30 days from the day your order is delivered
- Item condition: unused and in original condition, with all packaging, tags and accessories
- Help from us: our team will send you full return instructions
- Restocking fee: none, ever
Our 30-Day Return Promise
If an item isn’t right for you or your pet, you have 30 days from delivery to ask for a return.
To qualify, your item must be:
- Unused
- In the same condition you received it
- Sent back with all its original packaging, tags and accessories
We never charge a restocking fee on eligible returns.
Who Pays for Return Shipping?
If we made a mistake or the item is faulty
You won’t pay a thing to send it back if your item:
- Isn’t what you ordered
- Was damaged on the way to you
- Is faulty or doesn’t work properly
Just contact us as soon as possible with clear photos or other evidence of the problem, and we’ll take it from there.
If you’ve changed your mind
Sometimes a product just isn’t the right fit. If there’s nothing wrong with the item, you’ll need to cover the cost of sending it back. This applies if:
- You ordered the wrong item or size
- It doesn’t fit your pet the way you expected
- Your pet isn’t interested in it
- You simply don’t want it anymore
In these cases, any original shipping charges can’t be refunded.
How to Send Something Back
- Get in touch: Email info@fuzzlepets.com with your order number and the reason for your return.
- Pack it up: Place the item safely in its original packaging, along with all tags, accessories and paperwork that came with it.
- Ship it to us: We’ll email you return instructions and the return address. Please wait for these before sending anything, as returns sent without them may be delayed or not accepted.
We recommend using a tracked shipping service, as the parcel remains your responsibility until it reaches the address we provide.
Getting Your Refund
- Checking your return: When your item arrives, we’ll inspect it to make sure it meets our return conditions.
- When you’ll be paid: Once your return is approved, we’ll refund you to your original payment method. It can take up to 7 business days for the money to appear, depending on your bank or card provider.
Swapping an Item
Prefer a different size, colour or product? Email us at info@fuzzlepets.com and we’ll let you know what’s available and how to make the swap.
Parcel Not Arrived?
If your order hasn’t turned up within the estimated delivery time, email info@fuzzlepets.com with your order number.
We’ll chase it up with the carrier. If your parcel is confirmed lost, we’ll send you a replacement or give you a full refund, at no extra cost to you.
Items We Can’t Accept Back
For hygiene and safety reasons, some products can’t be returned once they’ve been opened or used. These include pet food, treats, chews, grooming products, and toys or accessories your pet has already used. We’ll always make it clear on the product page if an item can’t be returned. This doesn’t apply if the item arrived faulty, damaged or incorrect.
Updates to This Policy
We may update this Refund Policy from time to time. When we do, we’ll change the “Last updated” date at the top of this page.
It’s a good idea to check back now and then. By continuing to shop with FuzzlePets after an update, you accept the revised policy.
Still Have Questions?
Have a look at our FAQs page, or contact our team at info@fuzzlepets.com about any return, refund or exchange. We’re always happy to help!
Contact Information
Store Address:
38 Tara Court Square, Navan, C15Y9D9, Ireland
Store Email: info@fuzzlepets.com
Store Phone: +353894411573
Customer Service Hours: Monday to Friday 9:00 AM - 5:00 PM (GMT)
We aim to respond to all email enquiries within 1–2 business days.