Terms of service
Last updated: 6 November 2026
Overview
Welcome to Fuzzle Pets! In these terms, “we”, “us” and “our” mean Fuzzle Pets. We run this online store and website, along with all of its content, features, tools, products and services (together, the “Services”), to give pet lovers a simple and enjoyable shopping experience. Our store is powered by Shopify, which helps us provide the Services to you.
These Terms of Service (“Terms”), together with any policies mentioned in them, explain your rights and responsibilities when you use our Services.
Please read these Terms carefully. They contain important information about your legal rights, including warranty disclaimers and limits on our liability.
By visiting, browsing or using our Services, you agree to these Terms and our Privacy Policy. If you don’t agree, please don’t use our Services.
Section 1 – Access and Your Account
By agreeing to these Terms, you confirm that you have reached the legal age of adulthood where you live, and that you allow any minors in your care to use the Services on devices you own or manage.
To browse or shop with us, we may ask for details such as your email address and your billing, payment and delivery information. You confirm that everything you give us is accurate, up to date and complete, and that you have the right to share it.
You are responsible for keeping your login details safe and for all activity on your account. You may not transfer, sell, assign or license your account to anyone else.
Section 2 – Our Products
We do our best to show our products as accurately as possible. However, colours and appearance may look slightly different on your screen depending on your device and its settings.
We don’t promise that the look or quality of any product will exactly meet your expectations or match its images on our store.
Product descriptions may change at any time without notice. We may discontinue any product at any time, and we may limit the quantities available to any person, region or country.
Section 3 – Orders
Placing an order is an offer to buy from us. We may accept or decline any order at our discretion, and your order is only accepted once we confirm it. We must receive and process your payment before your order is accepted.
Please check your order carefully before submitting it, as we may not be able to cancel it once it has been accepted. If we decline, change or cancel your order, we will try to let you know using the email address, billing address or phone number you gave us.
Returns and exchanges are handled under our Refund Policy.
You confirm that your purchases are for your own personal or household use, not for commercial resale or export.
Section 4 – Prices and Payment
Prices, discounts and promotions may change without notice. You’ll pay the price shown when you place your order, which will also appear in your order confirmation email. Prices are shown and charged in euros (€) in Ireland and in pounds sterling (£) in the United Kingdom.
Orders delivered to the United Kingdom may be subject to import duties, taxes or customs charges, which are the customer’s responsibility unless collected at checkout. Please see our Shipping Policy for details.
From time to time we may run promotions with their own separate terms. If a promotion’s terms conflict with these Terms, the promotion’s terms will apply.
You agree to give us current, complete and accurate payment and account information for every purchase, and to update your details (such as your email address and card information) promptly so we can complete your orders and contact you when needed.
You confirm that: (i) the payment card details you provide are true, correct and complete; (ii) you are authorised to use that card; (iii) your card provider will honour the charges; and (iv) you will pay all charges at the prices shown, including any applicable taxes.
Section 5 – Shipping and Delivery
All delivery times are estimates and are not guaranteed. We are not responsible for delays caused by carriers, customs or other events beyond our control. Responsibility for your order passes to you once it has been delivered to the address you gave us. Full details are in our Shipping Policy.
Section 6 – Intellectual Property
Everything on our Services, including trademarks, branding, text, images, graphics, product reviews, videos, audio and the way they are designed and arranged, belongs to Fuzzle Pets or its affiliates or licensors. It is protected by copyright, trademark and other intellectual property laws.
You may use the Services for your own personal, non-commercial use only. You must not copy, distribute, modify, create works based on, publicly display or perform, republish, download, store or transmit any material from our Services without our written permission. Nothing in these Terms gives you any licence or rights to any patent, trademark, copyright or other intellectual property of Fuzzle Pets, Shopify or any third party, except where clearly stated. All rights not expressly granted are reserved by Fuzzle Pets.
The Fuzzle Pets name, logo, product names, designs and slogans are trademarks of Fuzzle Pets or its affiliates or licensors, and you may not use them without our written permission. Shopify’s name, logo, product names, designs and slogans are trademarks of Shopify. All other names, logos and trademarks on our Services belong to their respective owners.
Section 7 – Optional Third-Party Tools
We may give you access to tools provided by third parties, which we don’t monitor or control.
These tools are provided “as is” and “as available”, without any warranties or endorsement from us, and we accept no liability for your use of them. You use any optional tools entirely at your own risk and should make sure you understand and agree to the terms of the provider.
Any new features or tools we add in the future will also be part of the Services and covered by these Terms.
Section 8 – Third-Party Links
Our Services may include content or links from third-party websites, including embedded features. We don’t check or evaluate the content or accuracy of these third-party sites, and if you choose to visit them, you do so at your own risk.
We are not liable for any harm or damage related to your use of third-party websites, or to any products, services or content you buy or use there. Please read their policies carefully before making any transaction. Any complaints or questions about third-party products or services should go directly to that third party.
Section 9 – Our Relationship with Shopify
Our store is powered by Shopify, but any purchase you make on our store is made directly with Fuzzle Pets. By using the Services, you agree that Shopify is not responsible for any part of your purchases from Fuzzle Pets, including any injury, damage or loss caused by products you buy. You release Shopify and its affiliates from all claims, damages and liabilities arising from your purchases and transactions with Fuzzle Pets.
Section 10 – Privacy
All personal information we collect through the Services is covered by our Privacy Policy, and some may also be covered by Shopify’s Privacy Policy. By using the Services, you confirm that you have read these policies.
Because our store is hosted by Shopify, Shopify collects and processes personal information about how you access and use our Services so it can provide and improve them. Information you submit will be shared with Shopify and with third parties who may be located outside the country where you live. See our Privacy Policy for more details.
Section 11 – Reviews and Feedback
If you send us or post any ideas, suggestions, feedback, reviews, photos or other content (together, “Feedback”), you give us a permanent, worldwide, royalty-free licence, which we may sublicense, to use, copy, modify, publish, share and display that Feedback in any format and for any purpose, including commercial use. For example, we may use it to run, improve and promote our Services.
You confirm that: (i) you own or have the right to share your Feedback; (ii) you have disclosed any payment or incentive you received for it; and (iii) your Feedback follows these Terms. We are under no obligation to keep your Feedback confidential, pay you for it or respond to it.
We may, but don’t have to, monitor, edit or remove any Feedback we consider unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable, or that breaches anyone’s intellectual property or these Terms.
You agree that your Feedback will not infringe anyone’s rights, including copyright, trademark, privacy or personal rights, and will not contain anything unlawful, abusive or obscene, or any virus or malware. You must not use a false email address, pretend to be someone else or mislead us or anyone else about where your Feedback came from. You are solely responsible for your Feedback and its accuracy, and we accept no liability for Feedback posted by you or anyone else.
Section 12 – Errors and Inaccuracies
Occasionally our Services may contain typing errors, inaccuracies or omissions, for example in product descriptions, prices, promotions, delivery times or stock availability. We reserve the right to correct any errors, update information or cancel orders if any information is inaccurate, at any time and without notice, including after you have placed your order. If we cancel an order you’ve already paid for, we will refund you in full.
Section 13 – Prohibited Uses
You may only use our Services for lawful purposes. You must not use them, directly or indirectly, to: (a) do anything unlawful or malicious; (b) break any local, national or international law or regulation; (c) infringe our intellectual property or anyone else’s; (d) harass, abuse, insult, harm, defame or intimidate our team or anyone else; (e) share false or misleading information; (f) send, receive, upload, download or reuse any material that breaks these Terms; (g) send spam, junk mail, chain letters or any other unsolicited advertising; (h) pretend to be another person or organisation; or (i) do anything that limits anyone else’s use or enjoyment of the Services, or that we believe may harm Fuzzle Pets, Shopify or our users, or expose them to liability.
You also agree not to: (a) upload or spread viruses or any other harmful code; (b) copy, duplicate, extract, sell, resell or exploit any part of the Services; (c) collect or track other people’s personal information; (d) spam, phish, pharm or pretext the Services; (e) use robots, spiders, scrapers, data-extraction tools, automated processes or AI tools (such as agentic AI), or any automated or manual means, to access the Services; or (f) interfere with, bypass or get around any security features, access controls, robot exclusion headers or other measures we use to restrict access.
We may suspend, disable or close your account at any time, without notice, if we find that you have broken any part of these Terms.
Section 14 – Automated Agents
14.1 This section (“Agent Terms”) applies if you use, allow, enable or deploy an Agent to access, use or interact with our Services. An “Agent” is any software or service that takes autonomous or semi-autonomous action for, or on the instructions of, any person or organisation, and that can run on someone’s behalf or on their device without direct supervision.
14.2 An Agent may only access, use or interact with our Services if it identifies itself at all times and fully follows the requirements in section 14.4. An Agent must not access, use or interact with our Services if we have asked it not to.
14.3 We may limit, including through technical measures, whether and how any Agent accesses, uses or interacts with our Services.
14.4 Agents must: (i) identify themselves in every HTTP/HTTPS request by including “Agent/[agent name]” in the request’s user agent string; (ii) not hide or disguise that they are an Agent, for example by imitating human behaviour or by completing or bypassing CAPTCHAs or other checks designed to tell humans and computers apart; (iii) answer truthfully if asked whether they are a human or a computer; and (iv) not get around any measure designed to block, limit or control how Agents access, use or interact with our Services.
Section 15 – Termination
We may end this agreement or your access to the Services (or any part of them) at any time, at our discretion and without notice. You will still be responsible for any amounts owed up to the date of termination.
The following sections will continue to apply after termination: Intellectual Property, Reviews and Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law, Privacy, and any other terms that by their nature should continue to apply.
Section 16 – Disclaimer of Warranties
Information on our Services is provided for general information only. We don’t guarantee that it is accurate, complete or useful, and any reliance you place on it is at your own risk. We accept no liability arising from any reliance placed on this information by you or anyone else.
EXCEPT WHERE EXPRESSLY STATED BY FUZZLE PETS, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THEM ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT ANY REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.
Nothing in these Terms affects your statutory rights as a consumer. Some countries, including Ireland, the United Kingdom and other EU member states, do not allow certain warranties to be excluded, so some of the above may not apply to you.
Section 17 – Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, FUZZLE PETS, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS AND LICENSORS, AND THOSE OF SHOPIFY AND ITS AFFILIATES, WILL NOT BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS OR SIMILAR DAMAGES, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCT BOUGHT THROUGH THEM, OR ANY OTHER CLAIM RELATED TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE RESULTING FROM THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) MADE AVAILABLE THROUGH THEM, EVEN IF ADVISED OF THE POSSIBILITY.
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited or excluded by law.
Section 18 – Indemnification
You agree to indemnify, defend and protect Fuzzle Pets, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from any losses, damages, liabilities or claims, including reasonable legal fees, owed to any third party because of: (1) your breach of these Terms or any documents they refer to; (2) your breach of any law or of anyone else’s rights; or (3) your access to and use of the Services.
We will tell you about any claim covered by this section. If we don’t tell you promptly, you will still be responsible unless the delay seriously disadvantaged you. We may control the defence and settlement of the claim at your expense, including choosing the lawyers, but we won’t settle any claim that requires you to do something other than pay money without your consent, which you won’t unreasonably withhold. You agree to cooperate with the defence of any such claim, including by providing relevant documents.
Section 19 – Severability
If any part of these Terms is found to be unlawful, void or unenforceable, that part will still apply as far as the law allows, and the unenforceable portion will be removed. This will not affect the validity or enforceability of the rest of these Terms.
Section 20 – Waiver and Entire Agreement
If we fail to exercise or enforce any right or provision of these Terms, that does not mean we have given up that right or provision.
These Terms, along with any policies or rules we post on our store or in relation to the Services, make up the entire agreement between you and us about your use of the Services. They replace any earlier agreements, communications or proposals, whether spoken or written, including any previous versions of these Terms.
Any unclear wording in these Terms will not be interpreted against the party that wrote them.
Section 21 – Assignment
You may not transfer, assign or delegate this agreement, or any of your rights or obligations under it, without our written consent. Any attempt to do so will have no effect. We may transfer, assign or delegate these Terms and our rights and obligations without your consent or notice.
Section 22 – Governing Law
These Terms, and any separate agreements under which we provide Services to you, are governed by the laws of Ireland, and the courts of Ireland will have jurisdiction over any disputes. If you are a consumer living in another country, this does not take away any protections you have under the mandatory laws of your country, and you may also be able to bring proceedings in the courts where you live.
Section 23 – Headings
The headings in these Terms are for convenience only and do not limit or affect their meaning.
Section 24 – Changes to These Terms
You can view the latest version of these Terms at any time on this page.
We may update, change or replace any part of these Terms at our discretion by posting the changes on our website. Please check this page from time to time. We will notify you of any significant changes as required by law, and they will take effect on the date stated in the notice. By continuing to use or access the Services after changes are posted, you accept the updated Terms.
Section 25 – Contact Us
If you have any questions about these Terms of Service, please contact us at: info@fuzzlepets.com
Our contact details are provided below:
Store Address:
38 Tara Court Square, Navan, C15Y9D9, Ireland
Store Email: info@fuzzlepets.com
Store Phone: +353894411573
Customer Service Hours: Monday to Friday 9:00 AM - 5:00 PM (GMT)
We aim to respond to all email enquiries within 1–2 business days.