FAQ
Frequently Asked Questions
Got a question? You’ll find answers to the most common ones below. If you can’t find what you’re looking for, just drop us a message and our friendly team will help you out.
When will my order arrive?
We usually get your order packed and on its way within 1 to 2 business days. After that, you can expect it to reach you in:
- Ireland & United Kingdom: around 7 to 10 business days
Our Shipping Policy has the full details.
Is shipping free?
It sure is! Every order to Ireland and the UK ships free, no matter how much you spend, and you don’t need a code.
Take a look at our Shipping Policy for more information.
Where is Fuzzle Pets based?
We’re an online pet store based in Ireland. Every product we stock is chosen with your pet’s comfort, safety and happiness in mind, so shopping with us is easy and worry-free.
We deliver to Ireland and the United Kingdom.
What if my item arrives faulty or damaged?
We’re really sorry if that happens! Just get in touch within 30 days of delivery and tell us what went wrong, with a few clear photos if you can. We’ll take a look and sort out the best solution for you.
You can read more in our Refund Policy.
Can I cancel my order?
Yes, as long as you let us know within 24 hours of ordering. Contact our team as soon as you can. After 24 hours, your order may already be on its way through processing and we might not be able to stop it.
See our Refund Policy for more details.
Can I return something?
Of course. You have 30 days from delivery to ask for a return. To qualify, the item needs to be unused and in its original condition, with all its packaging, tags and accessories.
Please note: for hygiene reasons, we can’t accept returns on opened food, treats, chews or grooming products, or on items your pet has already used, unless they arrived faulty, damaged or not as ordered.
Full details are in our Refund Policy.
How quickly will I get my refund?
As soon as your return reaches us, we’ll check it over. If everything meets our return conditions, we’ll process your refund to your original payment method. It can take up to 7 business days to appear in your account, depending on your bank or card provider.
Find out more in our Refund Policy.
Is my purchase protected?
Yes. All eligible orders are backed by our 30-day return policy, so you can shop with peace of mind. If anything isn’t right, reach out and we’ll look into it for you.
How can I contact you?
You can reach us through our Contact Us page or by emailing info@fuzzlepets.com. We’ll get back to you as quickly as we can.
Which countries do you deliver to?
Right now we ship to Ireland and the United Kingdom only, and we hope to add more countries soon.
For UK orders, customs may charge import duties or taxes. You can find more information in our Shipping Policy.
What currency are your prices in?
All prices are shown and charged in euros (€). If your card is in a different currency, your bank will convert the amount at its own exchange rate.
Do you have a shop I can visit?
We’re online only. This lets us offer you a bigger range of pet products and keeps shopping simple from the comfort of your home.
Can I order in bulk?
Absolutely! Whether you run a shelter, rescue, grooming salon or just have a big furry family, send us a message with the products and quantities you need and we’ll let you know what we can do.
Can I swap an item for something else?
Yes. If you’d like a different size, colour or product, contact our team and we’ll explain how to swap it.
Our Refund Policy has more information.
How do I track my parcel?
As soon as your order ships, we’ll email you a tracking number. Enter it on our Order Tracking Page to see where your parcel is.
Why has my order been held?
To keep our customers and our store safe, we may review, hold or cancel any order that looks unusual or possibly unauthorised. For some larger or flagged orders, we might ask for a little extra information before sending them out.
If your order has been held and you have questions, email us at info@fuzzlepets.com and we’ll be happy to help.